FAQs – On Demand
Latest Software UpdateBACK
Press the ‘home’ button on your remote, scroll to ‘On Demand’ and press ‘OK’ to access all the On Demand offerings from the OD main page. Use the arrow keys to browse through and select the titles.
All customers with a connected PVR will now see the OD screen when you turn on your Astro. We present this feature so that you can view the latest OD selection available. If there is no action is taken, this screen will timeout in 60 secs or you can click the ‘back’ button to exit it.
When you scroll to a title, please refer to the first icon displayed on the top left corner. Only titles that comes with Dollar (“$”) icon are chargeable, and the rest of the titles are FREE entitlement as per your subscription package.
You can now find your favourite titles with our improved Search function by pressing the green button on your remote control. For example, if you want to find TV show “FLASH” just press the button and key in “FLASH” using the alpha-numeric key on the remote control.
This reel will enable you to easily continue watching a title or episode that you have downloaded. The OD titles that are partially watched are highlighted in this reel for quicker access and you have an option to resume from where you stopped watching or playback from the beginning.
If you have completed the whole season of a series or TV show, when the new Season is released the latest episodes will be made available on this reel as well.
When you are watching On Demand TV Shows with multiple episodes, you will be automatically prompted to watch the next episode upon reaching the last 3% duration of the show. Press “Back” button if you wish to cancel the auto playback of next episode. Otherwise, the PVR will automatically play the next episode for you.
We sometimes release selected episodes as sampling for customers to try out a new series, in this case you will need to purchase the series after the first episode. So a prompt will appear in Series Listing to request you to purchase the title, after the free episode is complete. Please be reminded that your default PIN to purchase is 0000.
You can now bookmark your favourite OD titles with Watchlist, by pressing the ‘fav’ button on your remote control to add/remove them. A magenta star will appear on the title that you have book marked. To access your bookmarked OD titles simply scroll to the ‘Watchlist’ reel. To access this reel, just scroll up until you find it.
To ease your series viewing we have introduced the ‘Star’ icon on the series page to indicate new episode titles that you have not watched.
We can now recommend a personalised selection of OD titles similar to what you have selected. When you select a title to watch, the similar to reel will appear at the bottom, simply scroll down to browse the reel, and press ‘ok’ to access the recommended title.
To make it easier for you to navigate and discover titles that are personalised reel, the OD page will recommend top 10 titles based on the Genre or Movies that you most watch.
The ‘Download Manager’ is where you can check the progress of your download. Once your title is completely downloaded, you can find it in ‘My Library’.
Yes, you can now access ‘Download Manager’ by pressing the yellow button on your remote control. Press “back” to exit the ‘Download Manager’ and go back to the previous OD catalogue page.
No. if you select On Demand from the menu via your non-connected PVR, you will see the below screen on your TV. Pressing “ok” will assist you to connect your PVR by scanning for available Wi-Fi connection at your home. Key in your password using the alpha-numeric key on the remote control to connect to internet and start accessing OD.