On Demand is FREE for all Astro customers with Wi-Fi connected PVR. Programme entitlement is based on subscription package.
Am I entitled to access all ON DEMAND PROGRAMMES FOR FREE?
No, the programme entitlement is based on your subscribed package.
How do I access ON DEMAND FROM MY PVR?
To access On Demand, press “Home” button on your Astro remote and go to “On Demand”, then just pick and watch what you want, when you want.
How do I access my downloaded programmes?
Press the “home” button on your remote and select “My TV”. The downloaded programmes will be in “Download Manager”.
Is there an expiry period for DOWNLOADED programmes?
Yes. Expiry dates for the programmes will vary depending on the programme. The expiry period will be stated on screen for each programme.
HOW DO I DIFFERENTIATE BETWEEN FREE AND PAY-PER-VIEW TITLES?
When you scroll to a title, please refer to the first icon displayed on the top left corner. Only titles that comes with Dollar (“$”) icon are chargeable, and the rest of the titles are FREE entitlement as per your subscription package.
What is my PIN number?
The default PIN number for purchasing On Demand programmes is ‘0000’. If you have changed your PIN previously and have forgotten it, please call 03-9543 3838 to request for a PIN reset.
Is there an expiry period for PAY-PER-VIEW TITLES?
Yes. Depending on the individual programmes in the catalog, each programme is made available for a minimum period of 48 hours up to 30 days. The expiry period will be stated on screen for each programme.
How do I make payment?
The purchased content will be charged to your monthly Astro bill.
Can all PAY-PER-VIEW TITLES be watched on Astro Go?
Most On Demand programmes will be available on Astro Go. Look out for the “GO” logo.
Where can I get more info for On Demand Services?
Please visit other FAQ sections in this website or call 03 – 9543 3838